Tap n’ Flap Sensory Ltd Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: tapnflapsensory@gmail.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Purchase or account history
• Payment details, including card or bank information for transfers and direct debits
• Website user information, including user journeys and cookie tracking
• Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Marketing preferences
• Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
• Name
• Contact information
• Financial transaction information
• Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Address
• Payment details
• Purchase or service history
• Financial transaction information
• Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.
Which lawful basis we rely on may affect your data protection rights.
Your right of access: You have the right to ask us for copies of your personal information. You can also request information such as details about where we get personal information from and who we share it with. There are some exemptions which mean you may not receive all the information you ask for.
Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure: You have the right to ask us to delete your personal information.
Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
Your right to object to processing: You have the right to object to the processing of your personal data.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent: When we use consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful basis for collecting or using personal information to provide services and goods is:
Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful basis for collecting or using personal information for service updates or marketing purposes is:
Consent: We have permission from you after we have given you all the relevant information. All of your data protection rights may apply, except the right to object. You have the right to withdraw your consent at any time.
Our lawful basis for collecting or using personal information for legal requirements is:
Legal obligation: We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests: We collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interest is to use relevant personal information to respond to and manage queries, complaints or claims relating to our products and services. This allows us to investigate issues, communicate with those involved, resolve problems fairly and, where necessary, establish, exercise or defend legal claims.
We only use information that is relevant and necessary for these purposes and aim to minimise any impact on the privacy of the people involved.
For more information about our use of legitimate interests as a lawful basis, you can contact us using the contact details above.
Where we get personal information from
We get personal information directly from you.
How long we keep information
We keep personal information only for as long as necessary for the purposes for which it was collected.
Order, transaction and accounting records are generally kept for six years from the end of the financial year to which they relate, where required for accounting, tax and legal purposes.
General enquiries that do not result in a purchase are normally kept for up to 12 months after the enquiry has been resolved.
Information relating to complaints or claims may normally be retained for up to six years after the matter has been resolved where this is necessary for legal or business purposes.
Where you have consented to receive marketing communications or blog updates, we keep the relevant contact information until you unsubscribe or withdraw your consent. We may retain limited information where necessary to record that you have opted out.
Website and cookie information is retained according to the purpose and duration of the relevant cookies or services used on our website.
We periodically review the personal information we hold and securely delete or anonymise information when it is no longer required.
Who we share information with
Data processors
GoDaddy
GoDaddy provides website hosting and website services, including the processing and storage of personal information submitted through the website, such as contact details, customer enquiries and mailing list subscriptions.
Stripe
Stripe processes customer payments and associated transaction information for purchases made through our website.
Others we share personal information with
• Relevant regulatory authorities
• Organisations we are legally obliged to share personal information with
Sharing information outside the UK
Where necessary, our data processors may share personal information outside the UK. When doing so, they comply with UK GDPR requirements and appropriate safeguards are put in place.
Stripe, LLC
Category of recipient: Payment processing and financial technology services
Country the personal information is sent to: United States
Transfer mechanism: The country or sector has been assessed as providing adequate protection to data subjects, also known as Adequacy Regulations or the UK data bridge.
GoDaddy.com, LLC
Category of recipient: Website hosting, domain and online services provider
Country the personal information is sent to: United States
Transfer mechanism: The country or sector has been assessed as providing adequate protection to data subjects, also known as Adequacy Regulations or the UK data bridge.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us.
Email: tapnflapsensory@gmail.com
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office (ICO).
ICO Head Office
4th Floor, No. 3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint
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