Terms and Conditions

Welcome to Tap n’ Flap Sensory LTD. By purchasing our products or using our website (www.tapnflapsensory.com), you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. About Us
Tap n’ Flap Sensory LTD
Registered in the UK
We create sensory and emotional-wellbeing products, including The Tots Box and related accessories.
2. Products
All product images are for illustrative purposes.
Wood grain, colour tone, and natural variations may occur.
Our products are handmade in small batches.
Not suitable for children under 3 years old due to small parts.
Adult supervision is recommended at all times.
3. Safety
The Tots Box contains small parts and is not suitable for children under 36 months.
4. Orders & Payments
Orders are processed once full payment is received
Prices include VAT where applicable.
We reserve the right to adjust prices at any time.
5. Shipping
UK orders are shipped via Royal Mail or courier.
Delivery estimates are approximate.
Lost parcels will be investigated with the carrier.
6. Returns & Refunds
We accept returns within 14 days of delivery if:
The item is unused
In original packaging
Returned at the buyer’s expense (unless faulty)
Custom items or personalised cards cannot be refunded unless damaged or defective.
7. Faulty Goods
If a product arrives damaged, please contact us within 48 hours with photos.
We will offer:
A replacement, or
A refund
8. Intellectual Property
The Tots Box, illustrations, product names, designs, and branding belong to Tap n’ Flap Sensory LTD.
You may not copy, reproduce, or sell any part of our brand or products.
9. Limitation of Liability
We are not responsible for:
Improper use of the product
Damage caused by misuse
Any injury resulting from unsupervised play
Products must be used under adult supervision.
10. Governing Law
These terms are governed by the laws of England & Wales.
2. PRIVACY POLICY
(GDPR-friendly, parent-friendly)
Last updated: [Insert Date]
This Privacy Policy explains how Tap n’ Flap Sensory LTD (“we”, “our”, “us”) collects, uses, and protects your personal data.
1. Information We Collect
We may collect:
Name, email address, postal address
Order details
Payment information (securely processed through our payment provider – we do not store card details)
Messages sent via website, email, or social media
Website usage data (cookies)
2. How We Use Your Information
To process and ship your order
To contact you about your purchase
To respond to messages
To improve our website
For fraud prevention and security
For marketing only if you opt in
3. Legal Basis (GDPR)
We process your data under:
Contractual necessity (fulfilling your order)
Legitimate interest (customer support, product improvement)
Consent (email marketing)
4. Sharing Your Information
We only share data with:
Payment providers
Shipping carriers
Website hosting and analytics tools
We never sell your data.
5. Cookies
We use cookies to improve website performance. You can disable cookies in your browser settings.
6. Data Storage
Your data is stored securely and only for as long as necessary for:
Legal compliance
Accounting
Customer service
7. Your Rights
You have the right to:
Access your data
Request deletion
Request correction
Withdraw marketing consent
Email us at: [your email]
8. Children’s Privacy
Our products are aimed at parents/carers, not children.
We do not knowingly collect data from children under 16.
9. Contact
Tap n’ Flap Sensory LTD
Email: [your email]
Website: www.tapnflapsensory.com
3. SHIPPING POLICY
Processing Time
Orders ship within 2–4 business days.
Shipping Methods
Royal Mail 1st/2nd Class
Courier for heavier parcels
Delays
We are not responsible for postal delays once the package has been handed to the carrier.
Customs (International Orders)
Buyers are responsible for customs fees, import tax, or duty.
4. RETURNS POLICY
You may return eligible items within 14 days.
Items must be unused, unaltered, and in original packaging.
To start a return:
Email: tapnflapsensory@gmail.com
Subject: "Return Request – Order #[your order number]"
Refund issued once item is received and inspected.
5. SAFETY & TESTING STANDARDS (CE / UKCA PAGE)
The Tots Box Safety Promise
We take product safety incredibly seriously. Every component is chosen with neurodivergent, sensory-seeking, and sensitive children in mind.
✔ Handmade Quality Checks
Every box is inspected before shipping.